Sales Representative

Help Us Shape the Future of Aged Care

At Trilogy Care, we’re seeking salespeople who lead with both heart and hustle. If you’re driven, enthusiastic, and thrive on turning conversations into meaningful outcomes, this is your chance to join one of Australia’s fastest-growing Home Care Package providers.

Our Sales team is expanding, and we’re looking for professionals who can build trust, listen deeply, and confidently guide older Australians and their families through their aged care journey. This role isn’t about delivering frontline care – it’s about opening the door to it, making every conversation count.

Why Now?

The aged care sector is on the brink of rapid growth with the upcoming package release and Support at Home changes. This means a surge in client enquiries, and we need talented sales professionals who can:

• Manage high volumes of warm inbound leads

• Turn quality care conversations into results

• Drive client acquisition and retention to support our overall business growth

It’s an exciting time to join the industry – more people will be looking for support, and we’re building a team that can maximise this opportunity.

What You’ll Be Doing

• Engage with inbound leads, offering guidance and clarity on aged care options
• Build quick, meaningful relationships over the phone
• Present support services with empathy and confidence
• Use your people skills to explain care pathways clearly
• Manage your pipeline via CRM and follow-up to drive conversions
• Support seamless handover to the onboarding team

What You Bring

• Proven success in sales, client engagement, or customer-facing roles
• A calm, confident phone presence and natural rapport-building skills
• Ability to read between the lines, connect emotionally, and guide decisions with empathy
• Motivation to achieve KPIs without compromising on quality
• Tech-savviness and confidence using multiple systems
• CRM experience (we use Zoho)
• A background in aged care, health, or community services is valued – but not essential

Why Join Trilogy?

• Unlimited earning potential with no cap on commissions
• Expansive new King Street, Bowen Hills office with excellent facilities, close to public transport, cafes, restaurants and supermarkets
• Vibrant team culture and regular social events
• Opportunities for career mapping and career progression within the company
• Salary packaging to boost your take-home pay
• Access to Fitness Passport to support your health and wellbeing
• EAP support for you and your immediate family
• Employee discounts on groceries, fuel, utility bills, wellness and more

Unlock your Potential with Trilogy Care

Behind every hour of care we deliver is a smart, tech-enabled team rethinking how aged care operates. At Trilogy Care, we’re going beyond compliance and coordination – we’re applying AI, automation and operational design to deliver better client experiences and better employee ones. Every staff member has access to generative AI tools, training, and time to experiment – not just the Tech team! Whether you're in finance, people & culture, growth, or support, you’ll be part of an industry-first AI movement where we reward ideas that improve care outcomes, safety, efficiency or team wellbeing.

Please note

To join our team, you’ll need to have full Australian work rights. As part of our standard recruitment process, we’ll also conduct a working rights check, police check and request professional references during onboarding.

We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place. Trilogy Care will not accept responsibility for any fees related to unsolicited resumes.