Team Leader

• Wantirna South, VIC, Australia, 3152

• Full-time

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We’re looking for an experienced Outbound Sales Leader to take ownership of a high‑performing outbound sales team supporting a major Energy client. This role is ideal for a sales‑driven leader who thrives on building strong client relationships, developing people, and designing smart outbound campaign strategies that drive commercial results.

What we Offer

• Full‑time, Monday to Friday role – no weekends
• Competitive remuneration package (base salary + Incentive + super)
• Full training and ongoing development
• Supportive, collaborative and high‑energy sales culture
• Convenient location near Westfield Knox with onsite parking and staff benefits

About the Role

As the Outbound Team Leader, you will lead an outbound sales function with a clear focus on driving revenue growth through effective people leadership, strong client partnerships, and well‑executed campaign strategies.

Your role is built around three core pillars:

Client Relationship

• Act as a key operational contact for the account, building strong and trusted client relationships
• Ensure outbound campaigns are delivered in line with client objectives, brand standards and compliance requirements
• Provide regular performance updates, insights and recommendations to internal stakeholders and clients

Team Management

• Lead, coach and motivate a team of Outbound Sales Consultants to achieve and exceed sales targets
• Manage day‑to‑day team performance, including KPIs, quality, productivity and engagement
• Foster a high‑performance, sales‑driven culture focused on accountability and continuous improvement

Campaign Strategy & Reporting

• Design, implement and optimise outbound sales campaign strategies to drive conversion and revenue growth
• Analyse campaign performance, sales data and trends to identify opportunities for improvement
• Develop action plans to address gaps in performance and maximise campaign effectiveness
• Track, report and communicate campaign results, insights and recommendations clearly and accurately
• Collaborate with internal teams to refine scripts, offers, targeting and sales approaches

About You

• Proven experience leading an outbound or contact centre sales team
• Strong sales background with a track record of driving results
• Experience in campaign management, sales strategy or performance reporting
• Confident communicator with the ability to influence both teams and stakeholders

Ready for the next step?

Apply today or reach out to rebecca.egan@cpm-aus.com.au for more information.

About Us

Symbos is a growing, people-powered outsourcing services group with over 30 years of cross-industry experience, partnering with more than 250 clients across enterprise, government, and emerging sectors. Our team of 1,200+ professionals operate across Australia, New Zealand, Fiji, the Philippines, and South Africa, delivering meaningful outcomes across customer experience, managed services, and operational transformation.