Service Support Officer

Do you have exceptional organisational and time management skills? Do you enjoy working as
part of a team?

Intereach is seeking a highly motivated, positive, and personable individuals to become part
of our dynamic Aged Care team and support the growth in our organisation. 

This position will be responsible for a range of administration activities to support the scheduling, coordination, and delivery of Aged Care Services across the Intereach footprint. 

As a Service Support Officer, you will:

• Be the first point of contact for participants entering Intereach Aged Care Services following assessment of eligibility
• Engage with participants and their supporters to understand their needs and funding
• Deliver office-based onboarding activities
• Ensure a smooth transition to ongoing care with the participants Care Partner
• Respond to enquiries
• Facilitate brokered service arrangements
• Provide efficient and timely administrative support

For further details, you can request a copy of the Role Profile by emailing careers@intereach.com.au.

This is a permanent, full-time position that can be based in any of our NSW Aged Care Services offices – Albury, Corowa, Deniliquin and Finley.

The role is classified under the Social, Community, Home Care and Disability Services Industry Award Level 3, with an annual starting salary of $76,372 plus superannuation and access to salary packaging benefits.

About You

If you have experience working in a busy office environment, work well as part of a team and can juggle competing demands, then we would love to hear from you.

To succeed in this role, you will bring:

• Strong interpersonal and communication skills
• Sound knowledge of aged care funding models, eligibility and access pathways for older people
• Demonstrated ability to manage multiple tasks, set priorities and work to deadlines
• Exceptional computer literacy, including experience using client management systems and databases
• Sound problem-solving skills and the ability to respond to participant needs in a timely and effective manner
• Understanding of person-centred practice, consumer directed care and principles of dignity, choice and control

Above anything else, we are looking for someone who aligns with our values of partnership, leadership and social justice.

Employee Benefits

Intereach prides itself on supporting our staff, employee benefits include:

• Great perks! Increase your take home pay through Salary Packaging, join our Fitness Passport, access Flare our Employee Assistance Program (EAP), paid parental and study leave, participate in our Workplace Giving Program
• Flexibility to support work life-balance
• Diversity and inclusion. Come to work as you are!
• Growth and development – take advantage of various learning opportunities
• A role with purpose
• A friendly and supportive team

More Information
For further information related specifically to the role please contact:

• Angela Hoffman (Recruitment Officer) on 1300 488 226 or careers@intereach.com.au for general enquiries or confidential support to ensure an equitable, barrier-free application process.
• Jane Lord (Regional Manager Aged Care Support) on 0476 869 610 for any role specific enquiries.

We are an Inclusive employer and proudly welcome applicants from all walks of life. People of all ages, backgrounds, and cultures are encouraged to apply.

As a Child Safe organisation Intereach is committed to upholding high standards of child safety in everything we do. We strive to create and maintain an environment where all children feel safe and respected. We uphold the UN Convention on the rights of the child.

Ready to apply? 
Click ‘Apply Now’. Applications close: Wednesday 18 March 2026 at 10:00am. We encourage you to apply promptly as applications may close prior to the closing date. Applications will be assessed as they are received, with suitable candidates contacted and progressed without delay.

To be considered for this role we encourage you to upload a resume and cover letter highlighting your skills, expertise and suitability for the role. 

We can offer alternative ways of applying for anyone who may not be able to apply online.

If you are successful in gaining an interview you will be contacted by phone. If you are not successful in gaining an interview, you will be notified via email.