National Account Manager

About the role:

Join Sugar Australia & Wilmar Ingredients as a National Account Manager based at our Yarraville VIC head office. This permanent, full-time role is ideal for someone with strong B2B account management experience in the food & beverage or manufacturing sectors, who enjoys building lasting customer relationships while delivering strong commercial outcomes.

Reporting to the Regional Sales Manager, you’ll be responsible for leading a diverse customer portfolio and driving retention, growth, and new business development across Sugar Australia, Wilmar Ingredients and Goodman Fielder ingredients.

The sweet things you’ll be involved in:

In this role, you will own key customer relationships end to end — from strategy and pricing through to forecasting, supply continuity and growth — helping position Sugar Australia and Wilmar Ingredients as suppliers of choice in the industrial market.

What you’ll be doing:

• Managing a portfolio of national and strategic customer accounts to retain and grow revenue profitably
• Working with us to develop and implement customer and product plans aligned to budgeted sales and margin targets
• Identifying and converting new business opportunities across food, beverage, cosmetic and pharmaceutical markets
• Actively managing pricing, margins and contracts to support sustainable commercial outcomes
• Sharing accurate sales forecasts and market intelligence to support commercial business decisions
• Building strong relationships with customer stakeholders across purchasing, R&D, and production
• Keeping all customer activity, pricing and contracts accurate and up to date in Salesforce and SAP
• Partnering with logistics, supply chain and quality teams to ensure continuity of supply and timely issue resolution
• Representing the business at relevant industry meetings, trade associations and conferences

As this role involves occasional travel, flexibility is essential.

What we’re looking for:

We’re looking for someone who is commercially minded, relationship focused and proactive, and who enjoys working collaboratively across teams.

• Tertiary qualification in Business, Commerce, or a related discipline with demonstrated Key Account Management experience
• 3+ years’ experience in B2B sales within the Australian food, beverage or manufacturing sectors
• A proven ability to win new business and profitably grow existing accounts
• Experience managing direct customer relationships and complex pricing arrangements
• Confidence using CRM systems such as Salesforce and ERP platforms such as SAP
• Experience supporting NPD, innovation, or market development with customers
• Experience in trading environments, commodity-based products or industrial ingredients will be well regarded
• Strong commercial and financial acumen
• Strong communication skills and the ability to build trust with customers and internal stakeholders
• A solutions-focused mindset with strong attention to detail
• A collaborative style and commitment to working as part of a national and cross-business team

About Sugar Australia & Wilmar Ingredients:

Sugar Australia has been a trusted supplier of sugar and ingredient solutions since 1855. We own and operate refineries, packing facilities and distribution sites across Australia, supplying both the iconic CSR retail sugar brand and a wide range of ingredients to Industrial, Foodservice and hospitality customers.

Wilmar Ingredients is a leading ingredients supplier across Australia and New Zealand, supported by Wilmar International’s global manufacturing network. The business supplies ingredients used across food & beverage, pharmaceutical, personal care, home care and industrial markets.

When you join Sugar Australia, you become part of a values‑led, inclusive team that supports collaboration, learning and continuous improvement.

What’s in it for you?

• Competitive salary and benefits package, on-site parking and exclusive corporate discounts
• Health and wellbeing programs, regular social events, and employee recognition initiatives
• Ongoing learning and career development opportunities
• A friendly and collaborative culture, with a strong focus on our people and our customers
• Access to our extensive product library – perfect for those with a passion for baking

We are proud to be an equal opportunity employer and welcome applications from people of all backgrounds and experiences.

Apply now!

If you’re a commercially driven relationship builder who enjoys working with customers, products and strategy — and wants to make an impact as part of a supportive team — we’d love to hear from you.

Apply today and be part of something sweet!

Job Details

Reference #

52003

Posted on

08 Apr 2026

Closes on

06 May 2026 17:00

Location(s)

Yarraville

Expertise

Sales

Job level(s)

Experienced

Work type(s)

Permanent

More details (document)

Business unit

Sugar Australia