Hardware Technician

We are Mansys Pty Ltd. Our client, Bepoz Global Pty Ltd, based in North Melbourne, Victoria, is seeking a full-time, skilled and motivated Hardware Technician to join their dynamic team in the technology and point-of-sale solutions industry. This role focuses on installing, configuring, testing, troubleshooting and supporting POS hardware, peripheral devices and related systems for hospitality venues. The successful candidate will play a key role in supporting business operations through reliable technical solutions and responsive customer service in a fast-paced commercial environment. This role is based out of North Melbourne, VIC.
About Bepoz
Bepoz delivers hospitality-focused technology solutions including point-of-sale systems, self-ordering, membership and loyalty solutions, payments, and 220+ integrations. The business supports venues across sectors such as restaurants, pubs, bars, accommodation, clubs, casinos, stadia and franchise/QSR, and promotes 24/7 customer support with technicians and specialists available to assist customers.
Position Overview
The Hardware Technician at Bepoz will be responsible for supporting and maintaining computer systems and peripherals used in POS and hospitality environments, including installation, configuration, testing, troubleshooting and repair of hardware. The role supports business operations and customer venues by ensuring systems remain reliable, efficient and fit for purpose, with a combination of onsite and remote technical support.
Main Responsibilities of the role are –

• Installing, configuring, testing and commissioning POS hardware and related peripheral devices at customer sites.
• Diagnosing and resolving faults relating to hardware, terminals, printers, scanners, EFTPOS devices, terminal server PCs, KDS units and associated equipment.
• Providing onsite and remote technical support for POS hardware, software and connected devices in hospitality environments.
• Troubleshooting system, infrastructure and connectivity issues, including device communication faults and basic LAN/WAN or IP-related issues.
• Repairing and replacing defective peripheral equipment and maintaining hardware to maximise system performance and uptime.
• Assisting with software deployment, system setup and configuration to ensure efficient operation of applications and equipment.
• Performing workshop preparation, onsite callouts, and support-related follow-up activities as required.
• Escalating more complex issues where required while maintaining ownership through to resolution.
• Communicating technical issues and solutions clearly to customers and internal stakeholders.
• Supporting implementation and ongoing operation of Bepoz’s hospitality technology solutions across client venues.

Must Have –

• At least 2 years of relevant experience in hardware support, POS systems, field service, ICT support, or a closely related technical role.
• Demonstrated experience working with computer systems, peripherals and device-based environments.
• Strong troubleshooting capability across hardware and device communication issues.
• Good communication skills and the ability to work with both technical and non-technical users.

Skills Needed –

• Strong skills in hardware diagnostics, fault finding and technical problem resolution.
• Ability to install, configure, maintain and support POS terminals and associated peripheral devices.
• Understanding of device connectivity, networking basics, and support processes in operational environments.
• Ability to work independently, manage priorities and respond to urgent technical issues.
• High attention to detail, good organisation skills, and a practical customer-service mindset.
• Ability to communicate clearly, document issues accurately, and follow structured support and escalation processes.

Remuneration
The successful candidate will be offered an annual salary of A$80,000 to A$90,000 plus superannuation.
Only shortlisted candidates will be contacted.