Altcom
Team X brings together best-in-class talent across Mercedes-Benz's customer journey with expertise in Media and CRM, Brand and Performance Creative, Web Personalization and Content Automation, Public Relations and Events, Organic / Paid Social & Sponsorship – to fuel the world's most valuable luxury car maker as it shifts gears to lead the industry in electric mobility of the future and build the world's most desirable cars.
We are looking for the best talent in the industry to join us and help shape the future of the agency model and the one of the world's most iconic and recognized brands.
Responsibilities:
- Champion the rollout of CX communications for Mercedes-Benz Cars Australia and New Zealand, with a focus on creating a seamless journey for customers from awareness to purchase to repurchase
- Project manage and assist in driving the transformation of the Customer Journey and create a seamless online to offline experience through direct marketing channels
- A constant focus on driving customer the best prospect/customer experience by integrating all business units (eCommerce, Customer Services, Financial Services) within CX projects
- Use a data-driven approach to identify opportunities across the customer journey
- Share insights on customer interactions across all CX activity
- Work closely with Global and Regional teams to integrate local strategies & share local blueprints
Skills and experience:
- Ability to analyse and interpret data, inc. digital analytics
- Knowledge across and Salesforce ecosystem; tools and opportunities
- Understanding of databases and data governance as the key business user for our customer databases (Salesforce CRM)
- Campaign coordination with a focus on data and success measures
- Knowledge of direct, digital, data for best practice marketing
- 2+ years work experience in a similar role
To apply for this job please visit us-affiliate-apply.jooble.org.