Administration Officer

Administration Officer

Location: Penrith, New South Wales

Company: Power Protect

Employment Type: Full-Time, Permanent

The Role

We're seeking a proactive and organised Administration Officer to provide high-quality administrative support across the business. You'll be the first point of contact for customers and play a key role in supporting service and sales teams, ensuring smooth day-to-day operations.

This role is ideal for someone who enjoys a fast-paced environment, thrives on multitasking, and takes pride in delivering excellent customer service while maintaining accuracy and attention to detail.

Why You'll Love Working With Power Protect

✔ Strong wages and yearly increases

✔ Career development opportunities within a growing business

✔ Supportive team environment with clear processes and guidance

✔ Recognition & rewards – spot vouchers and $2,000 referral bonus

✔ Discounts on a wide range of products & services

✔ Fitness Passport – discounted access to gyms and fitness facilities

✔ Paid parental leave & paid volunteer leave

✔ Stable, full-time role with long-term career potential

✔ Work-life balance supported by a collaborative team culture

What You'll Be Doing

• Act as the first point of contact for incoming calls, emails, and customer enquiries

• Provide administrative support to service and sales teams

• Process customer orders, invoices, and service job cards

• Raise service work orders from phone, email, or system requests

• Maintain accurate client, equipment, and contract databases

• Liaise with internal teams and clients to coordinate service requests

• Generate purchase orders and assist with reporting requirements

• Support compliance with contractual and documentation requirements

• Assist in resolving customer queries and issues efficiently

Your Education, Experience & Skills

• Minimum Year 12 education (essential)

• Experience in a similar administrative or customer service role

• Strong communication and customer service skills

• Intermediate Excel and general computer skills

• Excellent organisational and multitasking abilities

• High attention to detail and accuracy

• Problem-solving mindset with a proactive attitude

• Ability to work both independently and as part of a team

About Power Protect

Power Protect is part of BGIS Technical Services – a leading provider of critical power and energy infrastructure services across Australia. We specialise in the maintenance, installation, and upgrade of uninterruptible power supplies, DC systems, generators, and related equipment. Backed by BGIS's global network of 12,000 plus people, Power Protect combines technical expertise with a strong commitment to safety, reliability, and client satisfaction. Learn more about us here:

We are an equal opportunity employer and strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ individuals, and people from culturally diverse backgrounds.

Apply Now

If you're an organised and customer-focused Administration Officer looking to join a supportive and growing team, we'd love to hear from you. Explore more opportunities at