Client Services Officer

About Us:

See Differently supports people who are blind or have vision impairment to gain new skills, be engaged in life and grow confidence at home, at work and in their communities. Working together, See Differently supports a culture of participation, meaning and purpose with the understanding that small changes can often have a powerful impact.

We’ve been around for a long time – 140 years in fact. Over that time, we’ve seen and learnt a lot. That makes us the most experienced and knowledgeable provider of vision services in South Australia. But our range of services is also what makes us stand apart. Through our diverse range of services – from assistive technologies to guide dogs, we walk side-by-side with South Australians with blindness or low vision to create a new future.

About the role:

We are seeking a highly motivated and customer-focused Client Services Officer to join our team. The successful candidate will be responsible for providing ongoing support and be the first point of contact to clients across the organisation for all funding streams and programs.

The Client Services Officer will work closely with other departments to ensure seamless delivery of services to clients.

Key Responsibilities:

• Act as the primary point of contact for clients, responding to inquiries and resolving issues in a timely and professional manner
• Assist clients with submitting or supplying details on how to submit inquiries, feedback and complaints. Ensure that these are entered in a timely and detailed manner, using the online reporting tools
• Capture client needs and assess incoming referrals and enquiries, triaging urgency where required, and create appropriate CRM referrals or direct clients to other areas of the business as needed, ensuring accurate customer records are kept.
• Manage and respond to all incoming client calls through the call centre, ensuring enquiries are addressed promptly, accurately, and in line with organisational procedures
• Provide general administration assistance to all areas of the business as required and directed by the Client Support Team Manager, including but not limited to front counter cover, preparing mailouts, conducting outbound phone calls and processing Medicare referrals
• Conduct outbound calls to clients, including referral acknowledgement and Optometry appointment reminders, capturing additional information, providing updates on wait times, and coordinating rescheduling with the scheduling team as needed

About You:

• Sound knowledge of referral pathways to services, funding streams and eligibility to access services
• Confidence and capability to build customer relationships and offer the right solution
• Excellent interpersonal and communication skills, including the ability to relate to persons of all ages and cultural backgrounds, including those with a disability
• To simplify and communicate information to staff, See Differently Clients and potential customers
• Excellent organisation and prioritisation skills
• Good level of computer proficiency, including Microsoft Office, SharePoint and other appropriate systems
• Ability to gain clearances for Working With Children checks and NDIS Worker clearances

Why join See Differently?

• Work for a leading disability organisation with a proud 140-year history
• Make a meaningful difference every day
• Supportive, inclusive, and values-driven culture
• A hands-on role where you can empower others and see the impact of your work firsthand
• Competitive renumeration with access to Salary Packaging
• Paid parental leave
• Staff referral incentives, events and access to EAP

• Please note: See Differently will be closed from the 22nd December 2025 – 2nd January 2026. Shortlisting for the position will commence immediately with interviews to be scheduled early in the new year.