Hays
Your new company
This opportunity sits within one of Australia's most significant banking transformation projects. As customers transition across to another bank, the demand for exceptional customer support continues to grow.
You'll join a supportive team environment where you'll receive extensive training, ongoing coaching and the opportunity to build valuable experience within a Big 4 Bank. Whether your background is in retail, hospitality, fast food, reception, customer service or contact centres, this role offers a fantastic pathway into banking and financial services.
Your new role
You'll be one of the first points of contact for customers calling with banking and migration-related enquiries.
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Working within a high-volume contact centre environment, you’ll assist customers with:
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Internet banking support
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Everyday banking and account enquiries
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Lending-related enquiries
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Account maintenance requests
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Balances and general banking support
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Migration questions
This role can involve handling up to 100 inbound calls per day, making it ideal for individuals who enjoy a busy environment and are confident managing multiple tasks while delivering exceptional customer experiences.
What you'll need to succeed
We're looking for people who bring:
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Strong communication and customer service skills
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Resilience and the ability to perform in a fast-paced environment
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A positive, customer-first mindset
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Strong computer and multitasking skills
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The ability to learn quickly and adapt to new systems
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Professionalism when managing challenging customer conversations
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A reliable and team-oriented approach
Ideal for candidates from hospitality, retail, fast food, reception, customer service, administration, contact centres or banking who are looking to build a long-term career in financial services.
What you'll get in return
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Comprehensive onboarding and ongoing support
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Buddying and call-listening programmes
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Progressive transition onto live customer calls
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Hybrid working model (3 days office / 2 days home) following training
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Strong temp-to-perm opportunities for high performers
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Valuable experience with a Big 4 Bank
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Supportive leaders and genuine career development pathways
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
To apply for this job please visit us-affiliate-apply.jooble.org.