Customer Service Officer

Job description
Agency Department of Tourism and Hospitality Work unit Commercial Partnerships
Job title Customer Service Officer Designation Administrative Officer 3
Job type Full time Duration Ongoing
Salary $66,773 – $71,746 Location Darwin
Position number 4428 RTF 341809 Closing 22/02/2026
Contact office Monica Lam, Manager on 08 8999 94899 or monica.lam@nt.gov.au
About the agency
Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment
process or job, please discuss this with the contact officer. For more information about applying for this position and the
merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures
plans, go to the OCPE website.

Primary Objective
As a team member, assist individuals with their online bookings and related enquiries. Provide services and support for the
effective operation of the NT Parks online booking system through the delivery of quality customer service whilst providing
advice to customers either over the phone or via email and be a primary call and contact centre for Parks and Wildlife.

Key Duties and Responsibilities
1. Ensure customer satisfaction and provide a positive, empathetic and professional attitude towards customers at all times.
2. Process, assist and support customers in a timely, efficient and accurate manner using the online booking system.
3. Deliver a continuously high standard of customer service to meet the needs of all internal and external clients and provide

administrative support to the department.
4. Respond to a range of public enquiries, face-to-face, or via electronic methods. Provide clear, accurate, booking

information and guidance.
5. Contribute to the efficient delivery of accurate advice within the Customer Service team whilst delivering exceptional

customer service to members of the public and stakeholders, assisting with the on-the-job training as required.
6. Keep records of customer interactions, transactions, comments and complaints.

Selection Criteria

Essential
1. Demonstrated commitment to the delivery of accurate and high-quality customer service and advice in a fast-paced

frontline services delivery team.
2. Well-developed interpersonal and communications skills including the ability to effectively negotiate diplomatically with

customers and other staff.
3. Strong written and oral communication skills, including a proven ability to communicate effectively in cross cultural

settings over the phone or via email.
4. Positive attitude to quality customer service with an ability to perform as an effective team member and participate in a

learning environment where there is a focus on continuous improvements.
5. Demonstrated computer skills and experience in inputting and retrieving data accurately including customer information.
6. Demonstrated ability to work unsupervised, prioritise workloads and maintain confidentiality at all times.

Desirable
1. Understanding of Northern Territory Parks and Reserves.