Customer Service Officer

About Us

Locally family-owned and operated for over 50 years, Max Stocks provides more than 5000 fresh, frozen, and dry quality food service products to hotels, resorts, supermarkets, restaurants, hospitals, aged care, schools, takeaways, cafes and more. Proudly servicing communities across Queensland, Max Stocks employs nearly 200 dedicated team members who are committed to delivering exceptional service to our customers, with operations spanning from South East Queensland through to the Far North.

About the Role

Max Stocks is seeking an enthusiastic and experienced Customer Service Officer to join our Cairns team! This is a full-time role working Monday to Friday, typically from 7:00am to 3:00pm with a slightly later finish of 3:30pm on Fridays. Reporting to the Customer Service Team Leader, this position combines customer service, data entry and general administration, to ensure Max Stocks' customers know just how important they are to us, and their orders are received and processed accurately and efficiently. You will work closely alongside our warehouse, sales and finance teams, within our hard-working but friendly and supportive Customer Service Team.

Key Responsibilities

• Receiving and processing of customer orders via phone, email and web-store.
• Accurate and efficient data entry into our software systems.
• Compiling and distributing documentation including picking slips, substitutions/unavailable stock, invoices and credits.
• Effective communication, support and problem-solving within Customer Service and with other departments.

Key Competencies, Skills and Qualifications

• Prior experience providing administration and/or customer service support in a similar (warehouse/logistics/distribution) environment.
• Proficiency with technology, particularly Microsoft Office and database software/programs (though training will be provided).
• Outstanding attention to detail, care for accuracy, and time-management skills.
• Exceptional data entry skills.
• Excellent written and verbal communication skills.
• The ability to work under time-constraints, in a fast-paced environment.
• A willingness to learn and expand your knowledge.

Max Stocks Offer

• A friendly and supportive culture.
• Opportunities to grow and learn new skills.
• Great employee benefits program including discounts on our range of products.

As part of our recruitment process, do you agree to undertake employment checks? Depending on the role, checks may include a medical assessment (including a drug and alcohol test), National Police History Check, Working with Children/Vulnerable Groups Check, Licence Validation/Demerit Point Check.