Hays
Full-time Customer Service Officer role – 6-Month Contract
Your new company
This organisation operates as a major owner and manager of essential energy infrastructure, focusing on the safe and reliable transportation and storage of natural gas to support households, businesses, and industry. They play a role in preparing energy networks for transition by exploring ways existing infrastructure can adapt to lower-emissions technologies over time.
They work in rotating shifts, Monday-Friday, 8:30am – 5:00pm or 8:00am – 4:30pm and provide free on-site parking. Your new role
- Answer inbound customer calls and action customer emails in a contact centre environment.
- Handle difficult calls and customer complaints, escalating issues where required
- Process general enquiries and gas connection requests accurately and on time.
- Check gas availability and investigate exceptions
- Advise customers of quote outcomes and next steps
- Respond to new service connection requests via phone, email, and online channels
- Quickly build rapport and deliver a high standard of customer service that builds trust and confidence
- Coordinate with internal and external stakeholders to meet required timeframes
- Contribute positively to team morale and support team outcomes
- Undertake additional tasks or projects as directed by leaders
What you'll need to succeed
Your strong drive for customer service will be necessary, along with:
- Excellent written and verbal communication skills
- Ability to pick up new systems quickly and navigate multiple platforms
- High attention to detail and accuracy
- Adaptability and problem-solving
- Willingness to learn
What you'll get in return
Pending a successful background and medical, you will be offered a 6-month fixed contract including:
- $71,000 + Super
- Entitlements to annual and sick leave
- Supportive training
- On-site parking
- Ability to apply for permanent positions
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
To apply for this job please visit us-affiliate-apply.jooble.org.