EC Carpets
Bring the Energy, We’ll Bring the Opportunity – Join Our Customer Care Team!
Do you love creating standout customer experiences? Are you someone who brings energy, empathy, and a problem-solving mindset to every conversation?
Whether you’ve built your career in customer service or are ready for a new chapter in a supportive, values-driven workplace – this is your opportunity to join one of Australia’s leading carpet manufacturers in a full-time Customer Care role based at our brand-new Lonsdale facility.
About the Role
Our Customer Care team is the voice of EC Carpets — the friendly, helpful, can-do people our customers rely on every day. In this role, you’ll:
- Respond to customer enquiries via phone and email
- Process orders and coordinate delivery updates
- Solve problems with empathy and a proactive mindset
- Build strong relationships with both customers and internal team.
You'll be supported from day one with structured onboarding, one-on-one training, and a team that genuinely wants you to succeed.
What We Offer
- Profit-share scheme
- Flexible start/finish times
- Extra Day of Leave (EC Day)
- Tenure Recognition Gifts
- Employee Assistance Program
- Birthday Surprises and More!
What We’re Looking For
We’re after someone who doesn’t just answer phones — you genuinely care about the customer experience and bring that passion to every interaction.
You’ll thrive in this role if you:
- Have experience in customer service and love helping people
- Bring warmth, enthusiasm, and professionalism to your work
- Communicate clearly and confidently
- Are highly organised and enjoy solving problems
- Can juggle tasks without losing your cool
Whether you’re seasoned in customer care or bringing transferable skills from another industry, if you love helping people — we’d love to hear from you.
About EC Carpets
With over 60 years of industry experience, EC Carpets is a leading Australian manufacturer of premium loop pile carpets for residential and commercial use. Our people are the heart of our business – and we’re proud to offer a workplace built on integrity, innovation, and inclusion.
Ready to Make a Move?
If you bring heart, hustle, and a passion for helping people – we want to meet you.
Sound like your kind of place? We’re interviewing now – don’t wait to put your name forward.
Must have the right to work in Australia. No agencies, please.
To apply for this job please visit us-affiliate-apply.jooble.org.