Customer Service Representative

If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!

Customer Service Representative- 10 month fixed term contract

• Develop your skills, shape your career, learn from the best at Bega Group

• Home to iconic Aussie brands, VEGEMITE, Dare and Zooper Dooper + more!

• Enjoy awesome perks, including free product and genuine development opportunities!

The Role

As a Customer Service Representative, you will play a pivotal role in delivering exceptional service to new and existing customers across multiple ordering channels. This is a back-of-house role that is hands‑on and fast‑paced, suited to someone who enjoys variety, thrives on organisation, and takes pride in resolving customer needs efficiently and accurately.

You will be responsible for managing customer enquiries and order processing, ensuring all interactions meet defined service level agreement while maintaining a consistently positive customer experience. Working across inbox management, order entry and stakeholder coordination, you will balance competing priorities with care and attention to detail.

This role offers exposure to a broad range of internal stakeholders and systems, making it an excellent opportunity for someone looking to build strong operational and customer service capability within a large, values‑driven organisation. If you are adaptable, proactive, and motivated by providing outstanding service, this role will give you the chance to make a visible impact every day.

Responsibilities

• Deliver exceptional customer service across phone and email channels, ensuring all interactions align with service level expectations

• Process customer orders accurately and within cut-off timelines

• Manage enquiry queue, with high attention to detail, ensuring prompt action and clear follow-through

• Follow up on customer and stakeholder enquiries and resolve issues with efficiency and empathy

• Collaborate with Sales, Regional Managers, Logistics and the broader Customer Support team to enhance the customer experience

About you

• Proven experience in customer service or order management environments

• Strong written and verbal communication skills

• Highly organised with excellent attention to detail

• Intermediate SAP and CRM experience desirable

• A collaborative, adaptable team player committed to continuous improvement and professional development

Bega Group Story

Bega Group is home to many trusted and iconic food and beverage brands. Whether it’s VEGEMITE on toast, a Dare on the go or a Zooper Dooper on a hot day – you've probably grown up enjoying the iconic products we proudly manufacture every day. Our growth story of becoming a successful ASX 200 listed company with an annual turnover in excess of $3 billion and approximately 4,000 employees, is made possible by our dedicated workforce who live and breathe our values every day. We have a strong regional focus and proudly support the communities where we work, live and play.

At Bega Group, we are proud of our heritage and will continue to build great opportunities to encourage our people to develop and thrive. Come and be a part of our success story as we continue to build The Great Australian Food Company through creating Great Food for a Better Future!

Life at Bega Group

Company culture and our values are very important to us. From flexible working arrangements and regular social catch-ups, we’re committed to fostering a supportive and agile work environment for our team.

• Join a dedicated, forward-thinking and innovative culture

• Grow with us, through opportunities for career development and progression

• Contribute by giving back to your community through the charities we partner with

• Access to mental and physical health programs through our wellbeing portal and programs

• Enjoy excellent employee benefits, including flexible working, purchased leave options and salary continuance insurance

Applications

At Bega Group, diversity and inclusion is a business priority, we want everyone to be themselves regardless of their background, religion, sexual orientation, age or gender so we can truly reflect the customers and communities that we serve. No matter how you identify, we encourage talented people from all backgrounds, abilities, and identities to apply to work at the Bega Group.

We will accept applications from all people with the right to live and work in Australia.