Customer Support Representative Graduate Program (Bahasa Indonesia Speaker)

Your role

Join the Bloomberg Customer Support Team, a key part of Bloomberg's User Support business. As a Bloomberg Customer Support professional, you have two critical focus areas:

• to provide excellent customer service to a broad range of clients.
• ensure fast and effective management of various client workflows and Bloomberg terminal-related hardware or software issues.

Key responsibilities may include:

• You will be responsible for the installation and setup of Bloomberg software, license, and logins, and configuration of proprietary hardware such as biometric authentication devices and keyboards.
• Other technical, login support for the mobile and desktop applications, over the phone, by email, and via Bloomberg Instant Messaging.
• Conduct proactive outreach to clients for licenses, hardware, and software setups, to ensure that clients can access our products promptly, seamlessly, and securely.
• You will also be collaborating with internal teams at different levels and across regions to resolve complex issues while maintaining effective communication and ensuring consistent adherence to company standards.
• You will connect with clients, including CEOs and executive managers with access to proprietary data and information, and provide them with technical training on the Bloomberg Terminal, as well as connect them to various internal teams depending on the Bloomberg products and platforms they subscribe to.

About you

This is an entry-level role where you'll need to have:

• A Bachelor’s Degree or above, and the ability to join a 2025 training class.
• Candidates must be graduating between November 2024 to August 2025.
• Up to 2 years of full-time work experience.
• Business proficiency and fluency in English and Hindi to manage respective clients.
• Ability to provide outstanding customer service to clients through live, interactive media including phone and messaging.
• A demonstrable interest in financial markets or technology and aspiration to work in the financial or fintech services industry such as a course of degree, work or internship experience, or extracurricular activities.
• Exposure to customer support/managing stakeholders from various profiles through school, work, internship, or extracurricular activities.
• Willingness to learn new technologies and ability to retain information.
• Careful attention to detail, with an aptitude for working quickly and accurately.
• Multi-tasking and problem-solving skills as well as an ability to work independently and as part of a larger global team.
• An interest in progressing a career within Bloomberg.
• Curiosity to identify, research, and resolve customer technology, software, and hardware issues.
• Awareness of data management, privacy, and information security.
• Aptitude to work within highly connected and software-based systems.
• Able to occasionally work weekends or on a bank holiday (weekday off in lieu).

Benefits

The health and well-being of its employees and their families are of paramount importance to Bloomberg which has designed a comprehensive benefits plan such as:

• Health and medical insurance
• Mental healthcare.
• Performance bonus
• Flexible working scheme
• Job training and professional development
• Diversity program

Training and development

You will have the opportunity to work as part of our 500-strong distributed team, supporting clients collectively in more than 15 languages. Bloomberg provides all new hires with an 8-week-long training program, which covers aspects such as an introduction to Bloomberg products and services, clients, a broader insight into global financial markets, general daily inquiries, product setup and hardware, and troubleshooting. You will have the opportunity to work as part of our 500-strong distributed team, supporting our clients collectively in more than 15 languages.

Career progression

You will have the opportunity to champion your career across the company. Bloomberg's alumni have a diversity of successful career paths in Analytics & Sales, Data, Technical Support, Finance, Enterprise Services, and Corporate admin. The Interns will be involved in mentoring, quality control, and idea generation. Successful interns will have the opportunity to be offered a permanent full-time role in Bloomberg Customer Support at the end of their internship.

How to apply

Please note this is a two-stage application process.

• Following the submission of your main application, you will receive an email with directions to complete an online assessment.
• Completing this assessment is a necessary step to be considered for the role.
• The hiring team will get in touch to let you know what the next steps are.

Source

The following sources were used in researching this page:

• bloomberg.avature/careers/JobDetail/BCS-2025-Singapore
• careers.bloomberg/career progression/training_development
• bloomberg.com/culture/benefits/work-life-balance
• youtube.com/bloomberg/singapore