Facilities Support (Mail & Distribution)

• Salary Range $75,728.00 – $82,329.00 pa (plus superannuation and leave loading).
• Ongoing Full-time Position.
• Located in Haymarket – 5 minute walk from Central Station.

About Us

Legal Aid NSW delivers accessible legal services across criminal, family and civil law. We provide advice, court representation, and family dispute resolution through 28 offices and phone-based support, helping people navigate the legal system with confidence and fairness.

About The Role

The Facilities Support Officer supports the wider facilities team in the delivery of facilities, fleet, finance, projects and mailroom operational and administrative services to the internal customers.

Full time office attendance in the Sydney is required for this role.

About You

You are organised, reliable and confident in providing practical facilities and administrative support. You handle service requests, update records, and communicate well with staff, contractors and property managers. You are comfortable raising purchase orders, processing invoices, coordinating repairs, and helping with mailroom and fleet tasks when needed.

You take ownership of your work, stay focused in a busy environment, and make sure tasks are completed accurately and on time. You work well with different personalities, and you bring a positive and patient approach to any changes or improvements. Overall, you are a team player who is ready to help wherever needed to keep operations running smoothly.

WHY YOU SHOULD JOIN LEGAL AID NSW!

We are committed to diversity and inclusion

We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.

We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities.

We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities.

For application support (including accessing information or require the application in an alternate format) or recruitment adjustments please contact the Talent Acquisition Team at erecruitment@legalaid.nsw.gov.au or 02 9134 9347.

To learn more about Recruitment and Workplace Adjustments please visit Adjustments for individual needs | I Work for NSW.

Other Benefits Of Working With Us

• You will have access to training, development and mentoring opportunities.
• We are an accredited Flex Ready and Carers and Employers certified employer and are recognised as leaders in flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life
• Find out more at Working at Legal Aid NSW 

You Must

The essential requirements for this role

• be willing to do a Criminal Record Check
• hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)
• hold a driver’s license and ability to drive in the CBD & Metropolitan Sydney area

How To Apply

You must submit your application online. Applications received late or by email, will not be accepted. Please make sure your application is complete, and that you have answered all questions before submitting.

Your Application Must Include

• your resume (no more than 5 pages)
• cover letter (no more than 2 pages). In your cover letter, please respond to the below two Targeted Questions:
• Target Question 1: What skills or qualities do you have that would help you perform mailroom and distribution tasks, such as organising deliveries, keeping records up to date, and providing good customer service?
• Target Question2: Can you describe a time when you had to manage multiple tasks at once, and what you did to stay organised and complete your work effectively?

We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.

Do you need help to apply?

If you have questions about the role, you can reach out to Dennis Kinchela – (Acting) Senior Project Manager Mail Services on Dennis.Kinchela@legalaid.nsw.gov.au

If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact Legal Aid NSW Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.

The Role Description sets out the responsibilities and Focus Capabilities of the role.

The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.

Applying for a role is a great NSW Government resource for helping you prepare your application.