Lead, Complaints and Tip Offs

Overview

Work Type: Fixed-term – Full-time

Salary: $124,888 – $136,747

Grade: VPS 5.2

Occupation: Governance and risk management

Location: Melbourne – CBD and Inner Metro suburbs

Reference: VG/GC6177

At the Victorian Gambling and Casino Control Commission (VGCCC), we are modernising how we regulate the gambling sector. We take a risk-based approach to decision making and focus on building deep understanding of the key risks that impact community safety and the integrity and fairness of the gambling industry.

This position sits in a team responsible for designing and delivering processes that ensure complaints and tip-offs received by the VGCCC are triaged, assessed, and managed efficiently and effectively.

Join us and play a key role in reducing gambling related risk and harm. Your expertise will make a real difference in creating safer outcomes for the Victorian community.

Why Join Us?

The VGCCC is an independent statutory authority with a globally recognised approach to regulating the gambling industry. Our work is grounded in protecting the Victorian community by minimising gambling‑related harm and promoting a safe, sustainable sector.

We are a values driven, inclusive organisation seeking people who are experts in their field and committed to helping us drive our values – ‘act with courage', ‘make it happen', ‘work together', ‘respect others', and ‘act with integrity'

We are dedicated to providing an exceptional employee experience and building a workforce that reflects the diverse communities we serve. We foster a culture where everyone feels they belong, and where different perspectives are welcomed and respected. We strongly encourage applications from people of all ages, abilities, cultural and linguistic backgrounds, religious beliefs, Aboriginal and Torres Strait Islander peoples, and people who are diverse in gender and sexuality.

We are proud to be recognised by WORK 180 as an Employer of Choice for Women and to have recently received awards for our leadership in Pay Equity and Employee Support and Safety Services at the 2026 WORK180 Equitable Employer Awards.

Our Opportunity

Fixed Term up to 25 May 2027 (Parental Leave)

The Lead, Complaints and Tip Offs supports the effective management and assessment of complaints and tip-offs, helping to identify non-compliance and progress appropriate regulatory actions. This position works closely with the Investigations team and the broader VGCCC to ensure informed, balanced and effective regulatory outcomes.

To be successful in this position you will have:

• Experience in the management and effective resolution of complaints and or tip offs.
• Experience analysing and assessing information to identify trends and opportunities.
• Experience gathering evidence to support regulatory decision making.
• People leadership experience.

What we can offer you

We value our employees and provide our people with:

• Collaborative and supportive culture that encourages success and growth.
• An attractive salary package with salary sacrifice options.
• A genuine commitment to support work/life balance (through a range of flexible working options appropriate to the nature of work performed)
• Tailored initiatives that support well-being and psychological safety.
• A safe and engaging environment for all employees, including the adjustments and accommodations we can offer to people with different needs.

How to Apply

If you want to help shape the future of gambling regulation in Victoria, please click the Apply Now button on this advertisement.

Applications should include a cover letter and resume addressing the technical expertise requirements of the position.

If you have any queries in respect of this position or require any assistance or adjustments to fully participate in the recruitment and selection process, please contact Matt Lacey, Manager Investigations Unit at ***email_hidden***

Important Information

The successful candidate will be required to undergo pre-employment checks which include a nationally coordinated police check and misconduct screening.

This position may be closed early if a sufficient number of suitable applications are received prior to the closing date.

Applications close Tuesday 21 April 2026 at 11.59pm

Posted

7 April 2026