Senior Project Officer (Residential Tenancies Act Renter Engagement Officer)

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a
safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+
equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are
disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across
metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be
worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse
backgrounds and abilities. .

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For more information on working with us and our recruitment process, please visit Department of Families, Fairness and
Housing Victoria | Jobs (

This role is based at any Housing Office in South Division with frequent travel to all South Division Housing Offices.

THE ROLE

The Residential Tenancies Act Renter Engagement Officer (RTAREO) plays a crucial role in facilitating the safe and compliant execution of safety checks and inspections in rental properties governed by the Residential Tenancy Act 1997 (RTA). This position is responsible for project planning, and project management of, the RTA safety check program and involves fostering effective communication with senior executives and DFFH Local Housing Offices across the Division, tenants and contractors, and Homes Victoria.

This role prioritises project planning, management and delivery, exceptional customer service, strong communication and stakeholder management skills, the ability to plan, organise and prioritise workloads, alongside a commitment to the regular and consistent delivery of RTA compliance safety checks.

Achieving success in this position requires the establishment and maintenance of strong connections with public housing renters, Local Housing Offices across the operational Division, Homes Victoria and RTA contractors. Moreover, it necessitates adherence to rigorous health and safety standards and the proactive adoption of enhancements based on feedback from stakeholders.

This role will work closely with renters, local support services, Homes Victoria's Compliance & Safety team, Local Housing Offices, Homes Victoria Contract Managers, and contractors for the successful implementation of the program. The role will be expected to work across the relevant Division to attend to RTA needs of renters.

ACCOUNTABILITIES INCLUDE

• Contribute to the full life-cycle of the RTA project to meet departmental objectives including
  • Undertaking research, analysis and implementation of the project based on defined outcomes and outputs.
  • Managing the project and related sub-projects and being accountable for the successful delivery and completion of the project within resourcing, timeline and budget parameters.
  • Monitoring and evaluating the project to ensure departmental objectives are met.
• Build and maintain positive relationships with key stakeholders (including renters, contractors, local housing office staff, and other relevant parties) to facilitate a partnership approach.
• Where responsible for overseeing, monitoring or delivering projects, ensure they are delivered in accordance with relevant legislation and government regulations and guidelines.

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