Strategic Account Director

Application Deadline: 3 July 2026

Department: Sales

Location: AUS Sydney Clarence Street

Position Title : Strategic Account Director

Location: Sydney, Australia

Role Purpose

We are seeking a dynamic and experienced Account Director to lead the management and growth of our most strategic client accounts. In this senior role, you will be responsible for shaping client strategies, fostering long-term relationships, and ensuring the delivery of outstanding results. You will work closely with executive leadership to align client initiatives with broader business goals, while driving revenue growth through innovative solutions. If you are a visionary leader with a passion for client success and have a proven track record of managing high-value accounts at the executive level, this is your opportunity to make a significant impact.

Summary

• Lead and oversee the management of key client accounts, serving as the primary point of contact for C-suite executives and senior decision-makers.
• Develop long-term strategic account plans, ensuring alignment with both client objectives and the company’s business goals.
• Act as a trusted advisor to clients, providing high-level insights, strategic recommendations, and tailored business solutions.
• Oversee the successful execution of multi-year, high-value contracts, ensuring client satisfaction and project success.
• Collaborate with executive leadership to shape overall client management strategy, ensuring alignment with corporate growth initiatives.
• Drive account growth through upselling, cross-selling, and expanding service offerings to meet evolving client needs.
• Negotiate large-scale contracts and partnerships, ensuring favourable terms for both parties while maximizing revenue potential.
• Monitor and analyse client performance metrics, identifying areas for improvement and implementing corrective actions where necessary.
• Mentor and lead the account management team, providing guidance, training, and support to help them reach their full potential.
• Represent the company at client meetings, industry conferences, and networking events, positioning the organization as a thought leader.

What we are looking for in you

At NCC Group we are passionate about passionate people. We are looking for an individual who thrives in an ever changing environment; someone who can work with multiple teams to get the job done and deliver great work.

• 8-10+ years of experience in senior account management, client services, or a similar role, with a proven ability to manage strategic, high-value accounts.
• Strong leadership and team management skills, with experience mentoring and developing account management professionals.
• Exceptional relationship-building and negotiation skills, with the ability to influence decision-making at the C-suite and executive levels.
• Deep understanding of market dynamics, industry trends, and client challenges, with the ability to offer tailored solutions.
• Proven track record of driving revenue growth and successfully managing large-scale projects.
• Advanced knowledge of CRM systems, business intelligence tools, and financial modelling.
• Ability to thrive in a fast-paced, high-stakes environment while maintaining a focus on client satisfaction and business outcomes.

Ways of working

• Focusing on Clients and Customers.
• Working as One NCC.
• Always Learning.
• Being Inclusive and Respectful.
• Delivering Brilliantly.

Our company

At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams’ partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks.

Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support.

Come join us?

What do we offer in return? We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits:

• Superannuation
• Leaves Benefits include but not limited to:
  • Annual leave – 20 days
  • Sick Leave & caregivers Leave – 10 days
  • Marriage/Civil Partnership Leave (1 day)
  • Moving Home Leave (1 day)
• Employee Assistance Program with access to confidential counselling support 24 hours a day, 7 days a week. This is a free service for up to 6 occasions per calendar year for you and your close family.

So, what’s next? If this sounds like the right opportunity for you, then we would love to hear from you! Click on apply to this job to send us your CV and cover letter and the relevant member of our global talent team will be in touch with you. Alternatively send your details to ***email_hidden*** .

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We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details, you can utilise the Manage Your Data tool provided by Pinpoint or contact us directly at: ***email_hidden***. All personal data is held in accordance with the NCC Group Privacy Notice.

We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process.